1. General Information
1.1 Company Details
Business Name: Groundies
Legal Entity: Groundies North America Inc
Address: 1209 Orange Street, Wilmington, Delaware 19801
Email: us-support@groundies.com
1.2 Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes take effect upon posting to our website.
2. Use of Website
2.1 Eligibility
To use our website, you must be at least 18 years old or have parental consent.
2.2 Account Responsibility
If you create an account, you are responsible for keeping your login information secure.
2.3 Prohibited Conduct
You agree not to:
Use the website for fraudulent purposes.
Attempt to hack, disrupt, or misuse our services.
Violate intellectual property rights.
3. Ordering and Payments
3.1 Order Acceptance
orders are subject to acceptance and availability. We reserve the right to cancel or refuse an order for any reason.
3.2 Pricing & Payment
Prices are listed in USD and may change without notice.
Accepted payment methods: [Credit/Debit Cards, PayPal, Apple Pay, etc.]
Full payment is required before processing orders.
3.3 Taxes
You are responsible for any applicable sales taxes based on your location.
3.4 Order Modifications & Cancellations
Orders can only be modified or canceled for a short period of time after they’ve been placed once the shipping process has started changes are no longer possible with timezone differences, we can’t promise, that we can alter orders in time
4. Shipping & Delivery
4.1 Shipping Methods & Costs
Shipping options and costs are displayed at checkout.
4.2 Delivery Timeframes
Estimated delivery times:
Standard Shipping: [3-7] business days
4.3 Lost or Delayed Shipments
We are not responsible for delays due to courier issues, weather, or force majeure events.
4.4 International Shipping
Customs duties and taxes may apply and are the customer’s responsibility.
5. Returns & Exchanges
5.1 Return Policy
Returns are accepted within 30 days of delivery.
Items must be unused, in original condition, and with packaging intact.
5.2 Refunds
Approved refunds will be processed within 7 business days.
Shipping fees are non-refundable.
5.3 Exchanges
Exchanges are available if the product is defective or the wrong size.
The customer is responsible for return shipping costs unless the item was faulty.
6. Warranty Policy
6.1 Manufacturer Defects
We offer a 12 month warranty covering defects in materials and workmanship.
6.2 Warranty Exclusions
The warranty does not cover:
Normal wear and tear
Damage caused by misuse, accidents, or alterations
Improper care or storage
6.3 Warranty Claims
To file a claim, contact our Customer Service team with proof of purchase and photos of the defect.
7. Intellectual Property
All content, including logos, images, and text, is owned by Groundies GmbH and cannot be used without permission.
8. Limitation of Liability
We are not liable for:
Indirect, incidental, or consequential damages.
Injuries caused by improper use of our products.
Website errors, data breaches, or service interruptions.
Maximum Liability: Our total liability shall not exceed the amount you paid for the product.
9. Privacy Policy
Your personal data is handled according to our Privacy Policy, which outlines how we collect, use, and store information.
10. Governing Law & Dispute Resolution
10.1 Governing Law
These terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles.
10.2 Dispute Resolution
Any disputes must first be attempted to be resolved through informal negotiation.
If unresolved, disputes will be settled through binding arbitration in Delaware, waiving the right to a court trial.
11. Contact Information
For any questions or concerns regarding these Terms and Conditions, contact us here.
