Privacy policy

Effective Date: March 15, 2025

Groundies North America Inc (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with us.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Name, email address, phone number, shipping & billing address.
• Payment Information: Credit/debit card details (processed securely via third-party payment processors).
• Order Information: Purchase history, transaction details.
• Device & Usage Data: IP address, browser type, pages visited, and other analytics data.
• Marketing Preferences: Your preferences for receiving promotional communications.

2. How We Use Your Information

We use your information to: Process and fulfill orders, including shipping and payments. Provide customer support and respond to inquiries. Send order confirmations, shipping updates, and promotional emails (if opted in). Improve our website, services, and user experience. Detect and prevent fraud or unauthorized transactions.

3. How We Share Your Information

We do not sell your personal information. However, we may share data with:

• Service Providers: Payment processors, shipping carriers, and marketing platforms.
• Legal Compliance: If required by law, court order, or to protect our rights.
• Business Transfers: If our company is acquired or merged, your data may be transferred.

4. Your Privacy Rights

If you are a California resident (CCPA) or a European Union resident (GDPR), you have certain rights:

• Access & Data Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccuracies in your personal data.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Opt-Out of Marketing: Unsubscribe from promotional emails via the link in our emails.

To exercise these rights, contact us here.

 

5. Data Security & Retention

We implement industry-standard security measures to protect your information. We retain your data for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

6. Cookies & Tracking Technologies

We use cookies to: Improve website functionality & personalize your experience. Analyze website traffic and trends. Serve targeted advertisements (if applicable).

You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, contact us here.